FAQs

Find Answers to Your Questions About MIAOKO TRADE INC

Our FAQ page is designed to help you get quick answers to common questions about our products, ordering process, delivery, and more. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly.

About Our Products

Q: What types of products do you offer? A: We specialize in wholesale Chinese and Japanese food products, including dry goods, meat selections, sauces and condiments, and frozen seafood.

Q: Are your products authentic? A: Yes, our products are sourced directly from China and Japan, ensuring authenticity and quality.

Ordering Process

Q: How can I place an order? A: Orders can be placed by phone at 718-737-8052 or via email at Miaoko2023@gmail.com. Please visit our How to Order page for detailed instructions.

Q: Is there a minimum order requirement? A: Yes, we have a minimum order requirement for delivery services. Please contact us for more information regarding the minimum order value.

Delivery

Q: What areas do you deliver to? A: We deliver to various locations within New York, including Flushing, Manhattan, Brooklyn, and Queens. For delivery outside these areas, please contact us to discuss possible arrangements.

Q: How long will it take to receive my order? A: Delivery times may vary based on your location and order details. We aim to provide next-day delivery for orders placed before 12:00 PM, subject to availability.

Payment and Pricing

Q: What payment methods do you accept? A: We accept several payment methods, including bank transfers, credit/debit cards, and cash on delivery for verified customers. Please contact us for more details.

Q: Do you offer any discounts for bulk orders? A: Yes, we offer discounts for bulk purchases. Please contact our sales team to discuss your specific needs and potential discount options.

Customer Service

Q: What should I do if I have a problem with my order? A: If you encounter any issues with your order, please contact us immediately at 718-737-8052 or Miaoko2023@gmail.com. Our customer service team is dedicated to resolving any problems promptly and efficiently.

Q: Can I return products? A: Due to the nature of our products, returns are handled on a case-by-case basis. If you are unsatisfied with your purchase, please contact us to discuss a possible return or exchange.

Didn’t find what you were looking for?

Our team is here to help with any further questions or concerns. Please reach out to us directly for personalized assistance.

Thank you for choosing MIAOKO TRADE INC. We look forward to serving you.