Refund Policy

MIAOKO TRADE INC is committed to customer satisfaction.

If you are not satisfied with your purchase, our refund policy outlines the conditions under which we can provide refunds and the process to follow.

1. Eligibility for Refund
  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, you may be eligible for a refund or exchange.
  • Incorrect Product: If you receive a product different from the one that you ordered, please contact us immediately for a replacement or refund.
  • Product Quality: If the quality of the product received does not meet the standards promised, please reach out to us for a possible refund or exchange.
2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to MIAOKO TRADE INC within 5days of receiving your order. You can contact us via:
  2. Provide Proof: Include photographic evidence of the damaged, defective, or incorrect product in your communication.
  3. Return the Product: Upon confirmation from our team, you may be asked to return the product. Details on how to return the product and the return address will be provided.
3. Refund Approval
  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Miaoko2023@gmail.com.

5. Exclusions

Please note that certain types of items cannot be returned for a refund:

  • Perishable goods such as food cannot be returned unless they meet the criteria mentioned above.
  • Sale items (if applicable) are final sale and cannot be refunded.
6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Thank you for shopping at MIAOKO TRADE INC. We are here to ensure that your experience is satisfying and enjoyable.